DLAM Mission, Vision & Core Values
Mission Statement: To support UCLA’s premier research program by promoting the highest standards of animal care, welfare, regulatory compliance, and customer service.
Vision Statement: DLAM will set the standard for animal resource operations around the world by offering full-service animal healthcare, educational programs and state-of-the-art veterinary consultation.
Core Values
Respect
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We are Open, Pleasant, and Considerate
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We are Caring, Compassionate, and Humane toward People and Animals
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We Maintain a Safe Workplace
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We Promote Participation, Inclusiveness, Cooperation and Teamwork
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We Embrace and Exemplify Diversity
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We Recognize and Reward Efforts
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We Celebrate our Achievements
Integrity
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We are Honest, Truthful, Trustworthy, and Transparent
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We Believe in and Promote Regulatory Compliance
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We Do What We Say We Will Do
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We are Responsive, Responsible, and Reliable
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We Hold Ourselves Accountable
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We are Willing to Apologize when Warranted
Courage
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We Offer Respectful, Assertive and Constructive Criticism
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We are never “... Afraid To Do the Right Thing” (Dr. Gerald Levey)
Excellence
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We Strive for Quality and Excellence in Service
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We Take Ownership and Pride in Our Work
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We Conduct Ourselves Professionally
Learning
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We Relentlessly Seek Knowledge
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We Share Our Knowledge and Experiences with Others
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We Learn from Our Mistakes and Share Lessons Learned
Innovation
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We Continuously Re-examine the Way We Do Our Work
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We Always Look for Better Ways
Guiding and Prioritizing our Thinking and Decision-Making:
#1 Human and Animal Welfare & Safety
#2 Regulatory Compliance
#3 Customer Service